About the job
| Job Posted Date | 6-July-2024 |
| Location | United States |
| Job Type | Remote Full-time |
| Experience Required | 1-3 years experience |
| Salary | $18.00 – 22.50 per hour |
| Work hours | 9am to 6pm |
| Education | Bachelors |
Job Summary:
We’re looking for an IT Support Engineer to join our team! As an IT Support Engineer, you’ll be responsible for resolving technical issues, providing support, and maintaining documentation. Our team is passionate about increasing access to mental healthcare and making a positive impact.
Responsibilities:
- Resolve technical issues through various channels (ticketing system, Slack, email, in-person)
- Administer and troubleshoot internal software systems and processes
- Identify and resolve root causes of technical problems
- Collaborate with team members to resolve complex issues
- Create user guides and documentation
Requirements:
- 1-3 years of experience in a Support/Helpdesk role or relevant work experience
- Technical proficiency with macOS, Windows, and various software applications
- Excellent communication, interpersonal, listening, and problem-solving skills
- Ability to prioritize tasks and multitask
- Attention to detail and organizational skills
Benefits:
- Comprehensive benefits package (health, incentive and recognition program, 401K contribution)
- Equal Opportunity Employer
- Reasonable accommodation available for applicants with disabilities
Skills Required for Job:
| Problem Solving |
| IT Hardware Support |
| Jira Service Desk |
| Microsoft Surface |
| Networking |
| Operating Systems |
| Service Desk |
| Technical Proficiency |
| Technical Support |
| Ticketing Systems |
How to Apply:
About the Company:
Company Name: Dice
Dice’s career marketplace makes it easy for recruiters to connect with technologists. Our tools help you:
- Message candidates in real-time to find the best fit
- Showcase your company with branded pages and targeted marketing
- Get detailed information about candidates’ skills, experience, and preferences
- Use AI-powered matching to find the best candidates
- Build trust and credibility with a user-friendly layout
Our platform helps you speed up the hiring process, build a talent pipeline, and establish trust with potential candidates. We provide you with the tools and information you need to make informed hiring decisions and connect with the best tech talent.
| Website | http://www.dice.com |
| Industry | Software Development |
| Company size | 1,001-5,000 employees |
| Headquarters | Centennial, Colorado |
| Founded | 1990 |
2 thoughts on “IT Helpdesk Support Remote Job”