About the Job:
| Job Posted Date | 4-June-2024 |
| Location | Kennewick, WA |
| Work Type | Internship, Full-Time |
| Certification | Active Industry/Vendor networking |
Our company offers Managed Services to companies in the Tri-Cities region. We’re hoping to add a new Help Desk Technician to our team. Peak Networks is the ideal location to advance if you’re eager to be a member of a successful team. It will be your pleasure to have applied to Peak Networks.
Responsibilities:
- Handle Help Desk requests promptly. Address consumer concerns via phone, email, and online chat.
- Offer client support.
- Record communications with customers.
- To fix problems that customers have reported, run diagnostics.
- Install, modify, and fix computer software and hardware.
- Follow up with clients to make sure problems are fixed
- Compose technical instructions or SOPs.
- Network Administration Script Creation and Update
- Resolving issues with servers
- Server management
Requirements:
- Solid knowledge of L2 and L3 networks, including VLAN, STP, and OSPF
- Solid knowledge of wireless technologies, including BT, LPWA, and 802.11
- Solid familiarity with VOIP systems
- Solid knowledge of the AD/DS services (DNS, GP, and AD)
- Solid knowledge of Exchange Online, Intune, and EntraID in MS365
- Solid familiarity with RMM tools
- Expertise in scripting (PS, Python, etc.)
- Familiarity with MDM tools
Skills Required for Job:
| Customer Interaction |
| Help Desk Support |
| IEEE 802.11 |
| Low-Power Wide-Area Network (LPWAN) |
| Oracle Meter Data Management (MDM) |
| Server Administration |
| Signal Transfer Point (STP) |
| Troubleshooting |
| VLAN |
| Wireless Protocols |
How to Apply:
- Details of Contact: Add your phone number and email address.
- Phone Number: Phone number, start it with the code of the country in which you live.
About the Company:
Company Name: Peak Networks, LLC.
Server migrations, network design, cloud services, managed services, IT support, IT consulting, email problems, virus scans, and disaster recovery are.
We provide the greatest customer service, and our automated ticketing system makes sure that your issues don’t go overlooked. We are dedicated to offering small and big businesses full technology consulting and technical support services. providing services to Pasco, Kennewick, Richland, and the surrounding Tri-Cities.
| Website | http://www.peaknw.net |
| Phone | 5099875889 |
| Industry | IT Services and IT Consulting |
| Company size | 2-10 employees |
| Headquarters | Kennewick, Washington |
| Founded | 2010 |